Team Manager

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Croydon Mental Health Service provides support to those with enduring mental health needs. The service is based across two 24-hour accommodation services, and a mixture of visiting supported accommodation and floating support within Croydon.

As Team Manager you will be managing an experienced and established team and ensuring our service users are supported in line with Hestia’s values. The operational hours of the service are evenings/nights, including weekends and on bank holidays. The service must be delivered 365 days per year.​

A day in this role looks like….

As a Team Manager at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be supported by the Service Manager in the running and strategic development of Hestia’s Croydon service in line with the contractual requirements​.
• To be supported by the Service Manager in the development, implementation and maintenance of partnerships and engagement strategies for the service​.
• To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships​.
• Supported by the Service Manager, to manage all elements of service performance related to the contract requirements for the including analysis of KPIs, outcomes and user experience measures​.
• To lead Team Meetings and engage staff in reflective supervision outside of the operational hours.
• To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with the contract requirements​.
• To achieve the agreed standards of service delivery for the service in compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures​.
• To work with the Service Manager to ensure a healthy and safe environment for all employees, customers, visiting professionals and other visitors by ensuring service delivery is in line with organisational procedures and H&S Legislation​.
• To work with the Service Manager in planning, negotiating and managing the budgets for the Cove​.
• To provide effective and inspiring leadership, management and support to the support staff and volunteers in the Cove​.
• To oversee the recruitment and induction of all new staff and volunteers for the Cove to meet the recruitment requirements for the service​.

Why Hestia?

Joining Hestia means more than just a job; it’s an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of managing services for and people with mental health and complex needs​.
• Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues​.
• Experience of performance monitoring and delivering consistently high service user standards​.
• Ability and experience of managing complex budgets​.
• Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers​.
• Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including  welfare reform)​.
• Understanding of working in partnership with statutory mental health services.
• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans​.
• Good knowledge of MS Office systems, computer systems including case management systems to create accurate reports and able to assess and audit staff ability to use computer systems to record client data accurately and to a high standard​.
• Ability to write & interpret complex reports​.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.