Reception Manager – Sprowston Manor Hotel & Country Club

Looking for an exciting new challenge?

Apply now and you could be working for The Sprowston Manor Hotel & Country Club! Housed within a stately 16th-century English manor, this 94-bedroom hotel features an innovative on-site Golf Course, Health Club & Spa, as well as 2 Restaurants and Bar.

The Sprowston Manor Hotel and Country Club boasts excellent conferencing facilities. Our 12 conference rooms can accommodate up to 500 delegates that cater from a range of events from Business Meetings to Wedding Receptions.

Due to our continued expansion, the Sprowston Manor Hotel & Country Club is looking to recruit a reception Manager on to the team.

As Reception Manager, you will be required to;

Ensure all reservation procedures are in line with the Company Procedures
Anticipate & fulfil guests needs wherever possible to deliver an exceptional quality of service
Promote a helpful and professional image within the department
Recruit, train and develop the Reception and Night teams
Effectively supervise the operation of the Reception department
Carry out Duty Management shifts if required
Effectively maximise revenue at every opportunity through knowledge of weekly business and product
The successful candidate will have excellent attention to detail and will ensure the team continue to provide a high-quality service.
This position offers a very attractive salary and the opportunity for you to work in an exciting, fast-paced industry!

In return for your commitment, we will support you in this new opportunity, with

Up to 28 days holiday including bank holidays per annum
Discounted stays for you & your family at any of our hotels & parks
Meals on duty (Subject to eligibility)
Uniform (Subject to position)
Accelerated promotional prospects

The Sprowston Manor Hotel & Country Club are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

The Sprowston Manor Hotel & Country Club will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.


Closing date: 14/12/2018