Scientist – Support Specialist

Scientist – Support Specialist – Oxfordshire – £35,000 – £40,000 dependant on experience
Role: Support Specialist Scientist
Reporting to: Scientific Support Manager
Salary range: £35,000 – £40,000 dependant on experience
Benefits: 25 days holiday plus bank holidays, private medical insurance, annual salary reviews
Are you a Research Scientist or lab based Scientist looking to move into a more consultancy-based role?
Would you like to use your technical scientific knowledge to offer advice to some of the most prestigious research organisations?
If you want to move into a more consultancy-based role and develop your stakeholder management skills further this would be excellent opportunity!
The company:
A Leading R&D Biotechnology organisation with heavy investments into cutting edge research are looking to appoint a Support Specialist Scientist.
My client provides tools for leading researchers in life sciences and clinical diagnostics with a global market presence for its excellence, spanning over 3 decades.
The role:
With your technical expertise and scientific background, you will provide customers with technical advice through the phone, email and on-line chat, providing information in response to product enquiries or complaints. Additionally you will provide support on leading edge products and systems throughout the UK and Europe.
Key responsibilities:
* Provide technical support and troubleshooting through previous laboratory and product knowledge.
* Liaise with other corporate sites for support or quality control data.
* Ensure customers receive a high level of service both in terms of speed and quality of response.
* Liaise with other corporate sites for support or quality control data.
* Carry out product change and amendments as required by customers.
* Provide product training to new starters on various products and systems.
* Work with the Sales Managers for each region to ensure the best customer experience for all EMEA customers via product support and troubleshooting when required.
* PhD in a Life Science (Preferable Immunology/Molecular Biology) or B.Sc. and 5+ years laboratory experience.
* Significant laboratory experience, including at least 2 of the following Western Blots techniques: Flow, IHC, ELISA, FACS, IHC, ICC, Luminex.
* Experience in ISH and/or molecular biology techniques are essential for this role.
* Fluent written and spoken English, essential.
* Additional European language (German, French, Spanish, Italian), beneficial but not essential.
* Good telephone manner.
This is an exciting opportunity to join an organisation that heavily invests in R&D. To be considered for this fantastic opportunity please send across an updated CV or call Jerry Hayman.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities.
Champion Technical a trading division of the registered company Champion Employment Limited, acting as an Employment Agency