Overview

About the Role

Join us as a Customer Service Representative and you’ll spend your time taking calls from our customers about everything from insurance quotes to policy renewals and complaints. But ours isn’t an average call centre. What makes us different is that we truly understand what matters to our customers – and we’re committed to doing the right thing for each and every one of them.

So instead of being heavily target-based, success here is measured on the experience you offer customers and how you make them feel. It can be fast paced – but we’ll ensure you’re up to speed with our products and industry leading approach, so you’re empowered to resolve every call in the best way possible.

Due to Covid, you may be required to work from home depending on the government updates. You will be asked about your capability to work from home during your telephone interview.

About You

Whether you’re joining us from a similar role or looking to kick-start your career, you’ll need to:

Share our passion for providing stand-out customer service
Be an excellent communicator, both written and verbally, with good attention to detail
Have a strong work ethic and relish the opportunities for self-development
Be passionate, proactive and comfortable working in a busy, buzzy environment

Why work for us?

These are incredibly exciting times here at LV= General Insurance (GI). We are one of the largest personal lines insurers in the UK and part of Allianz, a world-leading financial services company. This means things are changing – quickly – and for the better.

We have ambitious plans that will bring opportunities for all of our people. In addition, we are changing gear, working with a new energy that will see us transform our company, industry and beyond.

We have a vision to become Britain’s Best loved, and a strong sense of purpose to help our customers look after what they love. We are passionate and proud about what we do. We will always do the right thing to inspire trust in our people and our customers.

The Details

Our Aztec West office

There’s plenty to enjoy at our lovely office in Aztec West. It’s a buzzing, collaborative space where teams work hard and have a great time doing it. There’s always something fun going on here – and we get together regularly outside of work, too. With an onsite restaurant and kitchen facilities, you’ll never be short of options for lunch.

How does working in a brand new office sound? Our office has just undergone a large revamp which boasts new work spaces, break out areas and meeting areas. We have an open plan office so you will be sure to meet lots of new friends here.

Want to get further insight of what it’s like working for LV? Why not watch this short video; https://youtu.be/iI64J2su5_A

We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.

Our working hours reflect that:

Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.

You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

About the Rewards

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

Competitive starting salary of £20,000 per annum, which increases after first 12 months in role
Annual bonus scheme based on company and personal performance
24 days’ holiday, which increases after two years’ with the option to buy or sell additional days holiday
Guaranteed to have your birthday off
Relaxed, smart casual dress code
Opportunities for personal development, offering different ways for you to grow your skills and expertise; whether that’s through mentoring, buddying and coaching opportunities
Access to our exclusive online shopping programme; designed to provide top savings from all your favourite retailers, in fashion, electronics, cars, books, travel and so much more!
Great opportunities to be involved in charity events and fundraising
Competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
Money off for you and your family for our LV insurance products – up to 50% discount
For more information and to apply, please click on the apply button.

LV= is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.