Inbound Call Handler

Customer Service Sales Advisor
Are you looking for an exciting new career opportunity? Do you have a passion for delivering excellent customer service? Would you be interested in working as a Customer Sales Advisor in Cardiff Gate?
We are excited to partner with one of the leading generators of renewable electricity and one of the largest electricity network companies in the UK. They are listed in the FTS100 and employ more than 12,000 people across the UK and Ireland.
Due to ongoing expansion, they are looking to recruit enthusiastic individuals to join their forward-thinking sales team. It is not essential but previous sales or call/contact centre experience is advantageous, along with a passion for customer service. If you are naturally confident with strong communication skills, or an aspiring salesperson, this is the role for you!
Customer Sales Advisor package and benefits:
*Excellent career opportunity
*Sociable working hours, Monday to Friday between 9.00am – 6.00pm
*Excellent, modern office space in Cardiff Gate (Pontprennau)
*First 4-5 weeks training onsite, then shifting to a flexible to work from home/office setup
*Free onsite parking
*Indound Calls (no cold calling!)
*Ongoing coaching
*Strong transport links, ie. Direct bus services running from Cardiff city centre to Cardiff Gate Business Park (Service 57/58)
*Various sales incentive schemes and rewards programs incl Commission
Customer Sales Advisor responsibilities:
*Taking inbound calls from existing customers and to promote products and services
*Listening to the customer's needs and using effective questioning techniques to promote the most suitable products and services
*Building rapport and trust with customers
*Demonstrating excellent customer service skills
*Up-selling and maximising opportunities where possible
Customer Sales Advisor skillset and experience:
*Experience in delivering excellent customer care, either face-to-face or over the telephone
*Strong self-motivation with a drive for personal improvement
*Ability to show high levels of professionalism
*Ability to handle objections in a competent and calm manner
*Confident working within a busy and demanding environment
*Exposure working towards targets within a professional setting is desirable, but not essential
*Money driven and target focused attitude
If you feel this matches your background and/or aspirations then please apply within for a confidential chat. This opportunity should not be missed!

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