Overview

First Contact Advisor

We are looking for colleagues to join our growing team of First Contact Advisors in Evander, Norwich!

Permanent / Full Time AND Part Time Vacancies / £18,720 pro rata / Monday to Friday & Weekends

We are providing 24/7 emergency locksmith and glazing services and we are looking for people who are going to be the first voice of our company.

As a First Contact Advisor you will be responsible for inbound and outbound calls from domestic and commercial customers. As you will be making or receiving the first initial call to the customer it will be essential to gather as much information as possible and accurately log it in internal system. After triaging call, you will then or transfer it to different department/advisor or arrange for further action to be taken. Role will require you to be able to talk and type at the same time. 

We will provide you with the full training upon the start so we don’t need someone with experience in the same role/environment as long as you feel confident answering calls and making calls to customers, and you can listen carefully and you’re empathetic- this role is for you!

We have multiple positions available in Customer Experience department.

To apply send your CV or just a short message with your phone number to 

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability