Overview

Field Service Engineer  – DAMICOR LIMITED

Damicor are currently recruiting for a highly developed Field Service Engineer, this individual will provide technical leadership and support to optimise performance and reliability for a specific product or a range of products. This role provides highly skilled and empowered individuals who are capable of remote support, technical training, Field installation and general capability building across service. This role plays a key part in the technical escalation chain and in this capacity would work closely with the Technical and Product Support Specialists based in both the Field and COE. Individual must be open and approachable and demonstrate solid communication skills, both oral and written. Possesses a strong electronic technical problem-solving mentality and exceptional product knowledge. The FSE level 3 will be responsible for delivering technical support both for our customers and our engineers. Taking ownership of technical problems/quality complaints and escalations and ensuring the right stakeholders are actively engaged to ensure fast resolution. Takes the lead for large installations and projects and ensures that they are carried out to customer satisfaction. The individual must be capable of decisive and prudent action in the absence of direct managerial guidance. Duties & Responsibilities
Responsible for resolving technical issues, meeting daily service needs and driving customer satisfaction
Installs, repairs and maintains equipment in the field
Maintains a high technical knowledge level and services as the Champion on a specific product or a range of products
Provides customer assistance until the problem is solved or the case is closed
Assesses product/equipment performance based on field support data; recommends modifications or improvements
Works with suppliers/third parties to resolve technical issues/problems
Communicates technical information in a clear, concise, and highly effective method
Informs management and other service departments of technical service issues
Maximizes customer operational performance by providing technical advice
Travels to customer sites or other company locations to provide technical evaluation and support when necessary
Must be willing and able to work outside of normal business hours when necessary
Document process & procedures and create troubleshooting job aids
Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Researches, verifies, and generates detailed defect reports and wish list requests.
Champions the documentation of problem resolutions in the SMS knowledge base and maintains same on a continuing basis.
Works with development, testing and documentation teams during the product development cycle to ensure quality & serviceability and otherwise represents service needs.
Comply with Company health, safety and environmental (HSE) policies
The Individual
Electrical Qualification, BTEC HNC/HND or significant years of related experience in a technical specialist, project engineer or field service environment is required, with multi-level internal and external exposure to senior functional management with a global matrix structure.
Equivalence achieved through comparative work and life experience is acceptable.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs within Linux based systems.
Experience directly involved in troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment.
Individual should possess excellent communication and problem solving skills.
A strong orientation for customer focus and teamwork will be required

 

This job was originally posted as: https://uk.whatjobs.com/coopob__cpl___770_37498121__1685?utm_source=1685&utm_medium=feed&keyword=Field-Service-Engineer&location=Hounslow