Customer Service Coordinator

Customer Service Representative

Moulton Park

Temp to Perm

£8.72 per hour (NLW)

40 hours per week – anytime between 8:00AM – 22:00PM

(May include some weekends )

Are you a good communicator with good attention to detail?

Are you well organised and PC literate?

We have an ongoing assignment starting immediately within a large organisation based in Northampton. Our client is seeking a Customer Service Representative to join their vibrant team! A fantastic opportunity for someone who is available immediately and enjoys telephone based customer service.

If you are someone who has a wealth of customer service experience within a retail capacity coupled with excellent communication and computer skills looking to make a move into the office environment OR you have previous experience in a similar role we would love to hear from you!

Key Responsibilities:

Obtain customer information by answering telephone calls, verifying information and providing relevant advice Receiving and handling high volume of customer queries via a number of different communication channels Route out-of-scope calls to appropriate resource Research required information using available resources Provide customers with products and service information Manage and resolve customer complaints

Key Competencies:

Good communication by telephone and written Attention to detail Ability to multi task Team player Ability to work shift patterns (weekends & evenings) and the flexibility to work additional hours by agreement. Punctual Listening skills Ability to work under pressure Empathetic approach towards customer resolution

ACS Recruitment is an employment agency working on behalf of our client.