Here at Impact Recruitment we are recruiting for an exciting new role on behalf of one of our clients in Northampton. Working on a permanent basis as a Warehouse Supervisor you will possess experience in client management, knowledge of warehousing and have a strong positive attitude to business development.
Contract: Permanent full time
Shift: Monday to Friday 8am-5pm
Pay: £22,000 – £28,000 (based on experience)
Are you passionate about service delivery and operational management? Are you equally client focused as well as dedicated to employee engagement? Do you love to roll up your sleeves and get stuck in to achieve the right balance of cost to serve and performance excellence whilst delighting clients?
About the role:
As a Supervisor, you'll be responsible for all aspects of service delivery and operational management for select clients. The role is circa 70% operational based (leading your team, driving high standards of performance, ensuring KPIs, SLAs and financial indicators are met) and 30% client reporting, anticipating needs and communication. You must have a proven track record in leading people.
You will own the day to day service/operational performance of your client(s) working close with the supervisors and the shift manager. You will be the primary point of contact for your client and ensure that we become an extension of the client's value chain. You will monitor performance including client satisfaction, productivity and performance metrics to ensure service levels are met whilst creating an engaging environment for our employees to work in.
Coaching and supporting the shift-based operations team and in time the day to day leadership of the client dedicated operations
Performance management of the team to deliver contractual service levels
Partnering with the Shift Manager to review tracked hours by activity in the operation – ensure the right levels of resources at all times and making informed changes to improve their efficiency and effectiveness
Retain employees and manage poor performance – through engagement, mentoring, support, performance improvement plans and if necessary disciplinary
Ensure 100% employee compliance to company policy and procedures and cross training across key roles and skills to cover peak and absences
Fully comprehend the company's contractual obligations detailed in the client contract and ensure full adherence
Create and present to clients weekly and monthly dashboards and commentary covering performance (KPIs and SLAs), quality improvements, success stories, opportunities, risks, issues and action log
Proactively manage client(s) relationship – ensuring regular communication, prompt attention and confidence to respond to issues professionally without excuses, bias for action
Ensure a pro-active approach to cost control – monitor the contract budget and apply corrective action to ensure budget (over) achievementQualifications/ Skills:
Experience within a similar role leading a team with budget accountability, contract management, operational excellence & team leadership and direct client facing interactions based in a fast-paced multi-channel operation.
Operational and business acumen – knows the operation well (or fast learner with transferable skills), understands the contractual obligations, interprets and presents data/performance against commitments
Adept at leading, motivating and communicating with employees at all levels both permanent staff and contractors. Self-motivated and able to create a positive environment.
Client focused – goes above and beyond for customers, anticipates and meets their needs, takes initiative and build strong working relationships based on trust
Highly accountable, resilient, tenacious with a strong sense of urgency and doing what's right.
Collaborative style both with Shift Manager to support the capacity plans and Account Managers to share best practices and drive consistency and standardisation where possible.
If you are interested in this role then please apply with an up to date CV and we will be in contact to discuss further