Treatment Coordinator

Permanent Full Time

Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK?

We have an exciting new opportunity for a Treatment Coordinator to join our amazing team across two of our mixed NHS and private practices in Wellingborough and Daventry. Our Practice Team sits at the heart of our business, and we want everyone to feel as though their role is a vocation- not just a job.

This is a full-time opportunity working the Monday- Friday between the hours of 8:30am-6:00pm

The day-to-day duties of Treatment Coordinator include outlining dental options for clients, interacting regularly with the dentist and providing payment plans.

Duties of Treatment Coordinator include but aren't limited to:

Outlining dental options for clients

Assisting clients with queries

Interacting regularly with the dentist

Issuing payment plans for clients

Covering reception as and when required

Answering phone calls and emails

Taking patient bookings and payments

Handle all enquiries via phone, email and face to face in a professional manner

Deliver a high-quality and efficient reception/Treatment Coordinator service to the clinic

Schedule appointments for new and existing patients

Liaise with other departments to ensure a smooth patient journey

Have a good working knowledge of all services including packages and price

Prepare, explain and follow up treatment plans

Achieve consistently high levels of treatment acceptance and contribute to reach high conversion rate

Liaise with external parties for any additional services such as Finance facilities

Product knowledge

We are looking for a friendly and enthusiastic individual along with the following requirements:

Experience in the dental or medical industry as a receptionist, patient coordinator or dental nurse is ideal

Dental sales/ethical sales experience

Excellent verbal and written communication skills

Previous customer service or receptionist experience

Active listening and understanding patient's needs

Good attention to detail, organisational and problem-solving skills

Ability to work in a fast paced, busy work environment and to stay calm under pressure

IT Literate

Ability to work individually as well as part of a team

In return we can offer you a great range of benefits including:

Staff referral schemes, rewards up to £2000

Discounted dental treatment after 6 months service, extended to family after 12 months

On-site parking

Fully funded DBS checks

Employee assistant programme

Further education/qualification funding and support

Auto enrolment into a pension after 3 months service

A competitive salary and the opportunity to increase this through training and development

Modern surgeries and dental software system

Interested? We can’t wait to hear from you