Overview
Treatment Coordinator
Permanent Full Time
Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK?
We have an exciting new opportunity for a Treatment Coordinator to join our amazing team across two of our mixed NHS and private practices in Wellingborough and Daventry. Our Practice Team sits at the heart of our business, and we want everyone to feel as though their role is a vocation- not just a job.
This is a full-time opportunity working the Monday- Friday between the hours of 8:30am-6:00pm
The day-to-day duties of Treatment Coordinator include outlining dental options for clients, interacting regularly with the dentist and providing payment plans.
Duties of Treatment Coordinator include but aren't limited to:
Outlining dental options for clients
Assisting clients with queries
Interacting regularly with the dentist
Issuing payment plans for clients
Covering reception as and when required
Answering phone calls and emails
Taking patient bookings and payments
Handle all enquiries via phone, email and face to face in a professional manner
Deliver a high-quality and efficient reception/Treatment Coordinator service to the clinic
Schedule appointments for new and existing patients
Liaise with other departments to ensure a smooth patient journey
Have a good working knowledge of all services including packages and price
Prepare, explain and follow up treatment plans
Achieve consistently high levels of treatment acceptance and contribute to reach high conversion rate
Liaise with external parties for any additional services such as Finance facilities
Product knowledge
We are looking for a friendly and enthusiastic individual along with the following requirements:
Experience in the dental or medical industry as a receptionist, patient coordinator or dental nurse is ideal
Dental sales/ethical sales experience
Excellent verbal and written communication skills
Previous customer service or receptionist experience
Active listening and understanding patient's needs
Good attention to detail, organisational and problem-solving skills
Ability to work in a fast paced, busy work environment and to stay calm under pressure
IT Literate
Ability to work individually as well as part of a team
In return we can offer you a great range of benefits including:
Staff referral schemes, rewards up to £2000
Discounted dental treatment after 6 months service, extended to family after 12 months
On-site parking
Fully funded DBS checks
Employee assistant programme
Further education/qualification funding and support
Auto enrolment into a pension after 3 months service
A competitive salary and the opportunity to increase this through training and development
Modern surgeries and dental software system
Interested? We can’t wait to hear from you