Technical Author

As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions – we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

We design and develop cloud-based systems including our customer portal, risk management suite, and applications for payroll, HR, and recruitment. Our systems are used by thousands of external clients.

Overall Purpose

You will be responsible for creating clear, accurate, engaging documentation for our products. You will produce short videos for certain areas of functionality to aid our clients’ understanding of the systems.

You will establish processes to ensure that documentation is kept up to date. You will work with the business analysis, development and testing teams and become an integral part of the release process, ensuring that the documentation is released at the same time.

General Requirements

You will have

  • Ability to design processes related to the preparation, approval, and distribution of on-line documentation
  • Excellent written and verbal communication skills
  • 2 years’ experience producing client facing technical documentation
  • Experience producing concise videos
  • Experience using a tool such as Confluence or Docusaurus
  • Knowledge of HTML, CSS and Markdown

Knowledge of UK Payroll and HR Systems would be advantageous

Diversity and Inclusion at RSMAt RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client’s needs. Diverse teams bring a broader range of ideas and insights to work. That’s why we’re working together to ensure our firm’s principles and processes support a firm culture that embraces difference and strengthens inclusion.At RSM we work hard to create an environment where our people can make a difference – to themselves, their career, their teams, and to the success of our firm and clients. We support all our people to work flexibly, to manage their family and other responsibilities alongside their work commitments; we believe this is key to achieving an inspiring and fulfilling working environment.

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