Overview
Service Manager Supported Accommodation
About the Role:
As the Service Manager for Supported Accommodation, you will be responsible for leading and managing the delivery of high-quality care and support services within a supported living environment. Your role will involve ensuring the safety, well-being, and empowerment of residents while adhering to regulatory and organisational standards. You will manage staff, budgets, and resources, driving operational excellence and fostering a culture of continuous improvement.
Key Responsibilities:
Leadership and Management
Oversee day-to-day operations of the supported accommodation service.
Lead, mentor, and supervise a team of support workers and other staff members.
Develop and implement staff training and development programs.
Promote a culture of respect, inclusion, and person-centered care.
Resident Support and Well-being
Ensure residents receive tailored, high-quality support that promotes independence and dignity.
Regularly review and update residents’ care plans in collaboration with them and their families.
Act as the main point of contact for residents, families, and external stakeholders.
Compliance and Quality Assurance
Ensure compliance with all relevant legislation, policies, and standards.
Conduct regular audits, risk assessments, and service evaluations.
Develop and implement policies and procedures to maintain service excellence.
Expansion and Property Acquisition:
Proactively seek opportunities to expand the company’s supported accommodation services by building relationships with landlords, property developers, and housing associations.
Negotiate rental agreements and contracts with property owners to secure additional housing stock that meets the organisation’s and its clients’ needs.
Maintain strong relationships with existing property owners, ensuring all properties are well-maintained and compliant with health and safety regulations.
Financial and Resource Management
Manage budgets, monitor expenses, and ensure cost-effective service delivery.
Oversee scheduling and ensure appropriate staffing levels are maintained.
Coordinate the maintenance of the facility to ensure a safe and welcoming environment.
A proactive approach to business development and relationship management, particularly with landlords and property owners.
Stakeholder Engagement
Build and maintain positive relationships with residents, families, staff, and external partners.
Represent the organization at meetings and forums relevant to supported accommodation.
Actively contribute to the strategic planning and development of the service.
Qualifications and Experience:
Relevant qualifications in Health and Social Care, Management, or a related field (e.g., Level 5 Diploma in Leadership for Health and Social Care).
Significant experience in managing supported accommodation or similar services.
Strong knowledge of legislation and best practices in the care and support sector.
Proven experience in staff management, budget oversight, and service improvement.
Skills and Competencies:
Exceptional leadership and communication skills.
Strong organizational and problem-solving abilities.
Ability to build rapport with residents, families, and staff.
Proficiency in managing budgets and resources effectively.
Commitment to promoting equality, diversity, and inclusion.
Benefits:
Competitive salary and performance-based incentives.
Ongoing professional development and training opportunities.
Supportive and inclusive work environment.
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This job was originally posted as: https://click.appcast.io/track/lgaxaux?cs=pek&exch=23&jg=4244&bid=kb5ujMfJF7FIbT-u0dJZww==&ob=ARej3sNnnaXennFq3DhjdA==&cat=im