Overview

Our client in North Cardiff, are recruiting for a Service Desk Administrator to join them on a permanent basis.

You will be working in a close knit and friendly team environment and will be the first point of contact for customer enquiries, technical assistance, and ensuring engineers are assigned scheduled jobs and information.

The company offer a hybrid working policy, as well as a friendly office environment and supportive team. Hours are Monday to Friday 8:30am – 5:00pm.

What you’ll be doing:

  • First point of contact for all customers and engineers, ensuring that all works received via the Service Helpdesk are scheduled and distributed to the relevant engineers.
  • Ensuring engineers are clear on their schedule and have everything they need to carry out service visits.
  • Take service calls from clients and log accurately to the in-house database; using the scheduling system to task engineers to attend reactive callouts and scheduled work.
  • Effectively communicate with customers to ensure they are kept informed at all times.
  • Provide necessary documentation regarding engineer access to sites (permit applications, risk assessments and liability documents).
  • Support with technical information for tender documentation.

Skills & Experience:

  • Excellent communication skills and ability to speak with customers, engineers, and staff.
  • Experience in using internal databases and scheduling software.
  • Proficient in administration and using Microsoft Office packages.
  • Positive approach to work and ability to manage multiple priorities.

Salary & Benefits:

  • 24-26k depending on experience.
  • Hybrid working.
  • 23 days holidays plus bank.
  • Perkbox rewards and benefits.
  • Opportunities to develop as the company grows.

This job was originally posted as: https://thecareerwallet.com/stats/track/MTUyMTk3NTg2Ni18LTE0NS18LTcw