Service Advisor

Where: Cardiff 

Full time: Permanent

Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives

Hourly Rate: £12.05

Shift: 12hrs

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE  

Why not use your skills to make a difference and join our Home Broadband Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. 

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE  

Why not use your skills to make a difference and join our Home Technical Team in Cardiff. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. 

You dont need specific experience to join us. Provided that you are naturally helpful, calm and can build relationships – we can train you the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What’s in it for you

• A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses 
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 

• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. 

• Volunteering days, so you can give back to your local community. 
• Optional Private Healthcare and Dental, to protect you and your family.  

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?