We are recruiting on behalf of a client of ours for a Repair Technician, to join their team in Cardiff. The client is a worldwide leader in the development, manufacturing and marketing of electronic products for a wide range of consumer, business and industrial needs.
Purpose of the role
The department in which the successful applicant will work within provides a return to base repair service to customers, for their devices whether in or out of warranty.
The Repair Technician's core responsibilities are to proactively diagnose and repair hardware & software faults for laptops, tablets and handheld PCs.
The ideal candidate will hold an appropriate academic and (or) vocational qualification in a relevant discipline. Candidates who can demonstrate the equivalent experience may also be considered.
*Repair Laptop, Tablet and Handheld PCs and accessories to a high standard using the documentation and diagnostic tools provided.
*The ability to completely assemble & disassemble laptop, tablet and handheld PCs and accessories such as docking stations.
*Carry out component level repairs on PCBs to a high standard
*Provide customer feedback via reports / email and telephone.
*Work as part of a team, supporting peers and Section Leaders as requested.
*Achieve key targets and deadlines with excellent quality output.
Knowledge, skills and experience required:
*Appropriate academic and (or) vocational qualification e.g. HNC, HND, OND, ONC, ICT or equivalent qualification in engineering or electronic.
*Experience in a similar position with proven quality track record.
*Proven understanding of software & electrical systems.
*Computer literacy should include (but not be limited to) standard Microsoft Office applications.
*Knowledge of Oracle Siebel & Microsoft SharePoint applications advantageous.
*Must be able to work as part of a team and establish good relationships with colleagues and customers.
*Must be able to resolve customer issues with a high level of professionalism.
*Highly diligent and tenacious, able to work on own initiative.
*Robust problem solving and multi-tasking skills.
*Ability to work under pressure, to deadlines and with changing priorities.
*Flexible to respond to business needs.
*Able to travel at short notice occasionally required.
Keywords; Technician, Repair, Diagnose, Diagnostic, Hardware, Software, PCB's, Engineering, Electronic, Electrical.
Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy