Regional Operations Manager

Job Reference: /SR/08-09/951/12

Job Title: Regional Operations Manager

Location: South England and Wales (Regional role covering following locations – Croydon, Plymouth, Weymouth, Gloucester and Swansea)

Salary: Competitive

Contract: Permanent

Hours per week: Monday to Friday – 08:00 – 18:00 – 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are recruiting for a Regional Operations Manager. The role is a Regional role covering a number of operational buildings and requires travel between locations across the South of England. You will be working flexibly to meet business requirements, Monday – Friday 8am – 6pm, 40 hours per week. You will be managing the Technical Services, Cleaning services, Porterage, Accommodation services, Reception Services, Helpdesk, Security, Waste management and other ad hoc areas of FM service delivery as required by our client. Responsible for the operational delivery team of approx. 2 Managers and around 50 operatives. Responsible for approx. 5 locations situated across Croydon, Plymouth, Weymouth, Gloucester and Swansea.

The role includes ensuring a high presence in the day-to-day running of the sites, including the provision of a consistently strong link with the customer, and guaranteeing appropriate and responsive reactions to address all client requests. This is an active and visible role requiring excellent customer relationships and supplier management skills. Working as part of a team within the business, as Regional Operations Manager you will be expected to positively contribute to the performance of the business by engaging in a culture of first-class customer care in a highly corporate environment.

Key Responsibilities:

  • Lead, develop and manage the team to provide the highest quality of service in this corporate environment
  • Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
  • Client retention through pro-actively developing and building client and customer relationships
  • Oversee and lead improvements to service delivery performance, collation and provision of all required reporting, contract administration and support the contract management team
  • As a direct point of contact with the client you will be used to building and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet
  • Oversee all of the FM Operations across all the southern regional hub, ensuring all locations are being managed as required to ensure the effective delivery of services to all locations in line with the contract deliverables
  • To provide leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer
  • Support the Division in the development of business strategy in line with current and emerging client needs to deliver significant business grow within the UK
  • To implement and maintain business improvement and process improvement into all areas
  • Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm

About You:

  • Applicants must have the right to work in the UK
  • You will have extensive experience in leading TFM services and managing a team of around 50 employees
  • Ensure a first-class service is provided at all times
  • Ability to manage KPIs across all areas of responsibility to achieve the best performance practice
  • A good understanding of Health and Safety, NEBOSH qualifications preferred
  • Demonstrate strong personal integrity
  • Strong leadership style with a focus on supporting and developing employees
  • Continuous professional development in industry/specialism
  • People management experience within a diverse business environment
  • Demonstrated Leadership skills – Proven record of developing and coaching high-performance teams.
  • Overall responsibility for provision of effective client operational reporting and also KPI performance reporting
  • Joint lead of operational performance meetings, with the client team
  • Sound financial knowledge regarding budgets, P & L accounts and stocks and staffing spends
  • Ability to demonstrate customer focus and to effectively manage positive relationships with the client
  • High level of planning and organisational skills
  • You will have direct contact with the client so immaculate personal presentational is key

We offer excellent career and development opportunities, as an organisation that’s proud of its great people – We believe in the opportunity to recognise and share success.


  • Informal hybrid/flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
  • Wide range of retail discounts
  • Regular social and charity events are held in our offices
  • Get involved in charity events in the local community


  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrificeAccess to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiati
  • This job was originally posted as: https://thecareerwallet.com/stats/track/MTQxMzE1NTU4NS18LTE0NS18LTU=