Police Community Support Officer

Are you looking for a new career where you can make a real difference to the communities of the West Midlands?

West Midlands Police are currently recruiting Police Community Support Officers (PCSOs) and this could be the role for you!

About the role:Police Community Support Officers (PCSOs) are the crucial link between the local neighbourhoods and the police. They provide an increased visible police presence within their local communities by conducting patrols to help prevent crime, keep people safe from harm and increase community trust and confidence in West Midlands Police. Within the role you’ll become an integral member of the community you work within.

Trained to calm heated situations, PCSOs defuse hostility and provide that all important reassurance to help make our communities safer. As a PCSO you will have different powers to Police Officers so will not be expected to make arrests or investigate crimes, your role will be to build links with the community and support the wider policing team.

Key Responsibilities:

Engage with communities, empowering and encouraging them to become more involved with the policing of their area. As part of this you will represent West Midlands Police at local events, conduct meetings within the community and deliver presentations at schools

Identify and understand key issues and crimes and work with the public to remove and prevent these Understand the diversity and demographics of your community and find ways to engage with harder to reach community members Build and maintain community relationships to create trust between the public and the police Be able to talk to community members about the issues affecting them Maximise opportunities to gather intelligence about harm and criminality through enhanced relationships with the community, partners and colleagues Work with partners to deliver agreed objectives Deliver an excellent service to the community in which you are based

Essential Criteria: Excellent communication skills both written and verbal Strong decision maker Confident in working collaboratively in a team as well as independently Ability to remain calm under pressure when dealing with confrontational situations Proactive approach to problem solving Keen interest in working with the public and local communities You must to be ready to undertake a fitness test (Bleep Test) to level 5.4

This role requires applicants to work 36.5 hours per week, covering a shift pattern spanning from Monday to Sunday including evening and weekend work. Shift patterns vary with cover between 08:00hrs – 00:00hrs.


You will receive an excellent pension, a generous annual leave allocation, free access to support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.

About UsWest Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home – one of the youngest and most diverse populations in Europe.

The shared vision of our 12,500 officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.

This vision is built on three strategic priorities:• A service that works for local people• Engaged communities• Employer of choiceWe will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.

These are the values which guide all of our actions and decision making: • Service – we put people first • Integrity – we always do the right thing • Compassion – we see the person needing help• Professionalism – we lead by good example • Equality, Diversity and Human Rights – we treat everyone fairlyWest Midlands Police is a Disability Confident Leader – the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. We operate a Disability Confident Interview Scheme. All candidates who share with us that they are disabled and meet the essential criteria for the role will be offered an interview .

Successful applicants will be required to pass recruitment vetting and counter terrorism clearance prior to starting their role. This includes a full background & financial disclosure.

There may be times we cannot interview all disabled people who meet the essential criteria for the job. For example, seasonal and high-peak times. In these situations, we may limit the number of interviews offered to disabled and non-disabled people. In these circumstances, we will select the candidates who best meet the essential criteria for the job.

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