Overview
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about the role We are looking for an Operations Manager to come and join our team with the goal of achieving excellence, you will monitor the operational performance of the portfolio you support. You will work closely with your supportive line manager to deliver the client(s) strategy, working to achievable and realistic targets and KPIs as well as performing your line manager duties. A key part of your role is ensuring that you deliver a first class customer service experience to our older client groups. To achieve this, you should be confident in your communication style and your ability to effectively take ownership of your ‘to-do’ list. Furthermore, at Touchstone we are advocates of ‘continual improvement’ and would welcome the opportunity for someone to come in and look to improve our processes and services, streamlining and improving efficiencies where possible. For more information please download our job profile available on our website. More about you Essentially this role supports a large portfolio of properties, so you will ideally have experience within a property and/or private rental market, along with the associated legislation. The ideal applicant will have considerable experience working within a ‘KPI and target driven environment, with success measured through Operational excellence. Due to client-focussed nature of the role you will work closely with the wider Touchstone team and have the ability to build strong relationships through your excellent communications skills This role supports a busy and fast moving business, therefore you will need to work well within this type of environment whilst managing and motivating your team. The ideal person will demonstrate a supportive and innovative approach along with engendering a positive team spirit whilst working under your own initiative. The successful applicant will have experience managing people, you will demonstrate experience performing line management duties and demonstrate great people skills which will allow you to build great working relationships. The role will require you to manage the operations of the team therefore if you have performed a similar operations role it does not have to be in the property industry this role may be for you. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Excellent holiday package – 25 days annual leave Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. If you are a recruitment agency please note we operate a PSL and do not take cold calls
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