Overview

ABOUT THIS JOB

The Salesforce Administrator will be responsible for the proactive planning, implementation and support of our global customer relationship management system (CRM) and to ensure that Salesforce is being fully utilised to meet key business objectives. This individual will act as the Nielsen Brandbank CRM knowledge expert and will execute the day to day support and improvement of the CRM platform, embracing the challenge of solving critical business problems.

RESPONSIBILITIES

Salesforce administrator for the Nielsen Brandbank global sales teams.
Responsible for the implementation, adoption and enhancement of the Salesforce platform across the global organisation.
Daily administration and support of the Salesforce application and sales users, including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
Explore innovative and automated approaches, identifying those that leverage our resources and provide economies of scale.
Evaluate new Salesforce releases and apps; owning and managing plans for implementation
Develop, create and maintain customized reports and dashboards.
Work with business stakeholders to define required features and map salesforce features to business processes
Assist with training and the creation of training materials and user documentation for processes, policies and application configurations
Continuous improvement via self-learning, training and certifications to stay abreast of technology advancements

A LITTLE BIT ABOUT YOU

As the Salesforce Administrator you will work closely with our global sales teams to ensure that we are maximising efficiency, and capitalizing on the full features and benefits that the system has to offer. We are looking for someone that thrives on working in a fast paced and constantly evolving environment. You will be passionate, enthusiastic and forward thinking, with excellent technical and communication skills, who can effectively collaborate with key stakeholders at all levels across the business.

QUALIFICATIONS

Strong understanding of Salesforce best practices and functionality
Demonstrable experience as a Salesforce Administrator
Salesforce Administrator certified or equivalent experience and willingness to work towards certification
Demonstrable ability to meet deadlines, effectively prioritise and execute multiple requests at any one time, in a fast paced and ever changing environment
Experience of proactively driving change projects through to successful completion
Ability to understand and articulate complex business requirements and translate into solutions
Demonstrated technical competence underpinned by commercial application
Creative and analytical thinker with strong attention to detail and problem solving skills
Excellent written and verbal communication skills with an ability to build and sustain effective relationships
Experience of working with Sales Teams would be advantageous

If it sounds interesting to you, do not hesitate to apply as it might be a perfect match for you!