Member Experience Manager – Multi Site
Member Experience Manager – Multi Site – Essex – £22-£25k
I am recruiting for a fantastic leisure job in Essex for a leading leisure management operator in the Health & Fitness sector. This is an incredibly exciting Leisure Management business. I am looking for a Membership Manager. This is a leisure job not to be missed. This is an amazing opportunity to support a trio of clubs with the growth of their membership. You will be a vital part of the team owning and delivering member retention.
You will focus on how we retain our members by giving them the best welcome and start. You will play a big role in the management of memberships, having the confidence and insight to seek out new opportunities whilst managing existing relationships.
Play a key role in the retention of club members by ensuring the best welcome and start for new members and ensuring ongoing connections. You will actively manage those members wishing to terminate their membership.
You will manage the departure experience, and on every occasion attempting to 'save' the member. You will take ownership of feedback, compliments and complaints received. You will have an excellent level of knowledge of the fitness industry and how best to provide outstanding member and guest experience. Great communication skills, and the ability to use different systems. You will have a natural ability to meet set targets and deadlines. You will be a real self-motivated team player with a can-do attitude.
Your recruiter for this role is Helen Horton, Senior Account Manager at Love Recruitment and can be contacted simply by applying for this role. Cam and Love Recruitment specialise in recruitment for the whole fitness sector and if keen to considered please 'Apply Now’
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