Overview
Helpdesk Supervisor
We are looking for an experienced Helpdesk Supervisor to join our team on our University of Liverpool contract.
Main Duties & Responsibilities
- Direct the team accordingly to each day to enable the team to achieve its objectives
- Develop and implement efficient working methods with the admin manager to ensure KPI’s and SLA’s are met
- Log calls/jobs on the helpdesk systems
- Calls/jobs may be received by t…
This job was originally posted as: https://thecareerwallet.com/stats/track/MTQxNjI2Njk5NC18LTE0NS18LTE2Nw==