Overview

Head of Client Success

Business Innovation has become one of the most important features of 2020, and my Client based in Norwich, Norfolk has mastered it time and time again over the last 20 + years. They are now looking to add to their amazing team by recruiting a Head of Client Success. Could this be you?

Sitting on the Senior Management team, you'll not only be a great leader for a challenging team, but someone who is commercially astute and absolutely hot on strategy. You'll be naturally comfortable at setting realistic KPIs for the team in line with the company strategy and you'll be able to communicate well to the Board.

It is vital that you have the ability to understand the customer journey and support their clients as well as supporting the success of your team.

Cultural fit is super important as my client has worked hard at nurturing a fantastic culture including:

– Collective belief in the product with a constant push towards growth and improvement
– Committed team oriented working, with everyone in the business contributing to each other's success and uniting as one to solve problems
– An open platform for knowledge and experience exchange, meaning every part of the business has consistent access to all the tools they need
– A drive to exceed expectations, with targets consistently being achieved across the business in sales, delivery and technology uptake

Does that sound like you? An excellent salary, benefits and work family could be waiting for YOU!

Get in touch with Emma Baylis at Select Appointments Norwich and Apply NOW! All interviews will be taking place via virtual platforms due to the current situation