Gasway are East Anglia’s premier boiler and heating experts delivering both reactive and planned solutions to our customers.
Due to our continued growth we now operate a 24/7 Contact Centre and now have new opportunities for part time Advisors to join our team based in our Head Office, Norwich. This vacancy requires candidates to be available to work weekend days and days during the week.
Our advisors provide a first point of contact for a range of external customers wishing to book a service or report a breakdown and we rely on their service delivery skills and knowledge to provide an excellent customer journey.
We provide first class training and support empowering our teams to become confident decision makers whilst handling inbound calls from customers providing an efficient, responsive, one-stop service. Our advisors are also responsible for dealing with problem resolution, providing information and advice and effectively deploying engineers.
Ideally you should have experience in customer service delivery and working within a contact centre environment and will be able to communicate effectively with a wide range of people.
In return for your commitment, we offer an excellent salary and benefits package including a holiday buy and sell scheme, employee assistance programme, life insurance cover, company sick pay, free parking and a great team environment.