Overview

Debt Advisor

Are you Customer-focused and an excellent communicator with good listening skills?

Work for PayPlan and you can really make a positive difference to people’s lives.

At PayPlan we help people who are in debt, by providing free debt advice and debt solutions based around what people can afford to repay.

We will give you full and intensive training to give you all the skills you’ll need to contribute towards the excellent service that our clients quite rightly expect.

In return, we offer a competitive salary and benefits package and a supportive working environment.

We have vacancies for Debt Advisors to join our team NOW, with interviews taking place ASAP!

Our trained Advisors engage with our clients (either by telephone, email or Live Chat) to fully understand their personal and financial circumstances, create a sustainable budget for them to live by, providing advice about which debt solution will be most suitable for them on their journey towards a debt-free life.

Actively listening and gaining the client’s trust and commitment is an essential part of the role. This will be achieved by your mix of empathy and active listening with clear, accurate communication and an expert level of technical knowledge about our products and services.

You will be expected to put the client at their ease, reassuring them and ensuring that we highlight the most appropriate route for them to take. You will speak to a variety of clients and many will be vulnerable and require additional support.

You will be communicating with our clients for most of your working day – either on the telephone or online via email / Live Chat.

Previous customer service experience is a must. Dealing with customers on inbound / outbound calls and / or via email / Live Chat is desirable. We do a mix of inbound and also pro-active outbound contact, so previous experience working on a dialler would be beneficial. We are looking for people who may have a basic understanding of debt solutions, may have previous experience in an accountancy or may have had previous experience of running their own business – this would all be an advantage, however not essential as full training is provided for you. Equally we would be keen to hear from candidates who have languages skills.

We have roles based in our offices in Grantham but will equally consider remote working.

We are available to support our clients between 8am -8pm Mon – Fri and 9am-3pm on Saturdays. We have a range of shifts covering those hours.

At PayPlan we aim for a happy, healthy workforce. To do this we offer a wide range of benefits for all employees. We allow most employees the option to work from the office, at home or to do a hybrid of both. For office workers we offer free parking, a subsidised cafeteria at our head office, break out areas, modern kitchens with plentiful fridge space, microwaves and stocks of unlimited free tea and coffee. We offer 28 days annual leave a year, including bank holidays, as well as additional leave given between Christmas and New Year. We provide a free employee assistance program for all employees and their family to support mental health, a cycle to work scheme for physical health and a workplace pension for financial health.

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