Overview
Customer Services Administrator
Location: Reading, WFH 2 days/week
Reporting to: Customer Service Manager
Salary: £25-27k pa
Full time/Permanent
About Us:
Founded in 2000, Healthxchange are the leading supplier of aesthetic medical products and
devices to medical professionals within the UK. As a winner of the Aesthetic Awards for serval
years running, we pride ourselves on the quality of our products and our customer service.
About the role:
We are looking for a dynamic personality to join our Customer Services team and deliver a high
level of customer service via phone, email, and live chat to support the ongoing success of
Healthxchange.
Requirements
- Previous Customer Service experience ideally gained from a fast-paced environment.
- Strong organisational skills.
- Excellent email writing skills.
- Contact Centre experience – software and processes (desirable)
- Ability to work under pressure in a fast-paced environment.
- Self-motivated, with the ability to work under minimal supervision.
- Excellent time management capability.
- Proven communication skills.
- Confident telephone manner.
- Able to work to deadlines and deliver results under pressure.
- Flexible and adaptable
Responsibilities:
- Act as a customer champion, delivering an excellent customer experience at all times and support with increasing our customer satisfaction and retention.
- Support with the keying of customer orders accurately; adhering to company Standard Operating
- Procedures and all compliance requirements.
- Taking customer payments in accordance with compliance requirements.
- Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
- Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
- Ensure customer emails and phone calls are handled within agreed department response times.
- Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
- Act at all times as a team player, working with your colleagues to achieve department goals and objectives.
- Maintain accurate records within our customer database and CRM system.
- Maintain an up-to-date knowledge of company products and procedures.
- Provide support with ad-hoc projects and tasks as required.
Benefits
Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
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