Overview

Customer Service Technician

ACR have registered an excellent opportunity for a Customer Service Technician with one of the a leading house developer based in Northampton.

Key respobsiblitites in this role are:

* Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.

* Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively

* Be a ‘hands on professional’ at the direction of the Customer Services Management team

* Build a thorough knowledge of Redrow house-types and construction processes

* Carry the full requirement of tools needed to do your job and replac

The ideal candidate will need:

* Previous experience working for a house developer

* Access to their own vechile

* A high level of customer service

Benefits include:

* Flexible working hours

* Progression within the company

* up to 5%bonus

To discuss in further detail please contact us on the details below