Customer Service Team Leader

Position: Customer Care Team Leader – French Speaker

Location: St Neots Cambridge

Hybrid: Home and office based

This international successful and award winning company service their customer base throughout Europe from a mixture of home based and office based customer service advisors.

The French Customer Team Leader role is to lead, motivate and develop a dedicated team of French speakers who support their customers that contact the centre about their product queries, placed orders and general questions. The French Customer Care Team Leader will motivate and support a team of Fluent French speaking administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. This is an inbound customer services and not a sales team.


* Motivate and support the team to develop positive relationships with customers to provide excellent customer service.

* Resolve complex customer queries and complete follow-up actions.

* Use bespoke IT systems to resolve and process customer orders and queries.

* Carry out call quality reviews and help your team develop using a coaching approach.

* At peak times, take calls and handle customer enquiries.

* Recruitment of Customer Care Administrators.

* Develop product and process knowledge to continue providing excellent customer service.

* Be a proud ambassador to customers and colleagues.


* Previous Team Leader/Supervisor experience passionate about delivering customer service.

* Fluent in spoken and written French and English.

* Positive and engaging communication skills.

* Coaching & feedback skills, Ability to work in a team, ask for help and trust colleagues.

* Face to face Customer Service skills with visitors and at events.

* Ability to prioritise a varied workload.

* Interpret department, team and individual metrics for continuous improvement.

* Problem-solving skills to take the initiative and develop your knowledge.

Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful

Excellent Benefits