Overview
Customer Service Representative
Customer Service RepresentativeTewkesbury£23,000 plus monthly bonuses!
I am delighted to be supporting an award-winning company who are looking for a new Customer Service Representative to join their team at a fantastic time of growth! I am on the lookoutfor an energetic and dynamic individual who is seeking a new and invigorating challenge.
Responsibilities
- Communicating with customers and providing high levels of customer service through various channels
- Adhering to customer service procedures, policies, and standards
- Maintaining a high level of professionalism with customers to ensure a positive experience.
- Stay up to date on product knowledge and company policies.
- Supporting customer service team leader with operational improvements
- Other ad hoc tasks and duties as directed.
- Striving to maintain customer retention by educating customers of the benefits and avoiding cancellations.
Requirements
- Evidence of working in a customer service role
- Experience of working with KPIs
- Microsoft Office skills in Outlook, Word, Excel and PowerPoint
- Positive, confident personality
- Good negotiation skills
- Previous experience in a similar role essential
- Excellent written and verbal communication skill
Benefits
- Opportunity to earn monthly bonuses
- Fun, social environment with lots of incentives
- Take your dog to work day
- Free breakfast and lunch when in the office
- Working for an award-winning company that has an excellent reputation in their field
For immediate consideration send your CV to Ellie at i2i recruitment today.We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
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