Customer Service Consultant
Job Title: Customer Service Consultant
Location: HARDINGSTONE, NORTHAMPTON
Our client is one of the UK’s leading providers of Insurance for Caravans, Holiday Homes, Cars and Boat Insurance. You’ll be part of a team of experienced Consultants who will handle calls from our policyholders, carrying out Mid Term Adjustments, preparing policies for renewal, and assisting them with the day-to-day insurance enquiries and providing friendly and informative advice.
ABOUT THE ROLE
This role is telephone and admin based work where candidates will be helping customers with their insurance quotations.
Maintain an excellent standard of customer service by carrying out all mid-term enquiries on our clients Home, Car, Caravan or Marine policies
Handle initial enquiries from clients in relation to claims (all claims are handled by a Third-Party Claims Management Company)
Prepare our clients renewals in plenty of time
You will also be helping the Renewals Team with telephone acceptances when required to do so
Generate cross-sell enquiries when dealing with our clients for our sales team
Prioritise your work by planning and focusing your tasks
SKILLS AND EXPERIENCE
You will have at least 2 years’ experience of working within an Insurance Company or Broker in a customer service environment. You should have an excellent understanding of Household Insurance (and preferably motor insurance also). Our clients (retired/semi-retired ultimately purchase on the quality of service and the friendly staff they deal with), so you will need an excellent telephone manner and customer service skills. Experience of the Open GI (Misys System) would be a distinct advantage.
Confidence to learn and develop through continuous on-job training and good communication skills, both written and oral
A flexible and proactive approach, and the ability of working within a small friendly team
Keenness to get involved within the business and work as part of a team
You’ll need good numeracy and literacy along with good keyboard skills
The highest standard of integrity, honesty and quality of work
Keenness to develop within a rapidly growing company, as we have a policy of promoting from within wherever possible
‘Can do’ attitude EDUCATION/QUALIFICATIONS
Good general education, qualifications ideally include English & Maths GCSE.
Base Salary: You will be offered an excellent market leading base salary based on your experience.
Bonus Potential: You will be part of our services team bonus system, which would provide you a bonus of c10% in addition to your base salary
Holiday Entitlement: You will receive 20 days paid holiday, which will increase by 1 day for every year you work for us up to 25 days. You will also get your Birthday off which doesn’t come out of your holiday entitlement.
Opportunities for Progression: We have a policy of promoting from within whenever possible, if you are looking for a company where you can progress, then we are the company for you. If you don’t want the responsibility of man-management, that isn’t a problem, as you can still progress by being more multiskilled
Fun Environment: We all understand that Insurance isn’t the most exciting of industries, but we do our best to enjoy ourselves however. Whether that is the internal competitions, where alcohol, chocolate or major prizes such as iPad or more, or whether it is joining the company for a meal in town, we like to have fun!
Family Business: Assist is a family owned business, not a corporate dinosaur, where you don’t meet the Directors or the guests we have come into the company. But despite being a family business we employ 40 plus people and have just signed a new lease to double the size of our office, to house our continued growth
£19,000 – £22,000