Customer Service Administrator

Market 36 Recruitment are currently recruiting for a Customer Service Administrator for our client based in Braintree on a permanent basis.

The ideal candidate will have good communication skills, must be confident, have strong attention to detail, be computer literate and have excellent organisational skills.

Roles & Responsibilities:

* Responsible for initial customer requests and enquiries

* Handling customer enquiries as they come in via email and phone

* Running reports

* Working alongside and supporting account manager

* Raising invoices and looking into invoicing queries

* Diary management for account manager

* Organising and attending meetings alongside account manager

* General administration duties

* General customer service duties

Ideally the candidate will have the following experience:

* Strong analytic and numeric skills

* Great communication skills

* High level of attention to detail

* A strong customer focussed background

* Excellent organisational skills

* PC literate with strong Excel skills

* Responsive to customer issues and escalating as required

* Able to understand and share customer feedback and ideas with internal departments

* The ability to forge strong relationships with other departments

Working hours are Monday – Friday 9am – 5pm with 1 hour for lunch (35 hour working week). In return our client offers a salary of £20,000 – £23,000 with free onsite parking, a discounted onsite café, 28 days annual leave increasing each year, and hybrid working after completion of training period & probation.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more. We take pride on building strong working relationships with local employers and candidates