Overview

Customer Service Administrator

We are seeking an organised customer service professional to join our client’s busy team based in Walsham Le Willows, not far from Bury St Edmunds, Diss and Stowmarket. It is a great chance to join a company who work within a rapidly growing industry at an exciting time. Progression and development will be available for the right candidates.
The role is offered on a full-time (Mon-Fri 9am-5:30pm), permanent basis and has a starting salary of £20,670 per annum.
The Company
The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs, and installations working in a lovely rural setting, with a supportive team.
The Job
The purpose of this role is to follow the company process to schedule the work of engineers within geographical areas. Liaising with customers in a polite and professional manner. Working within a busy and friendly team this role will include the following duties:
* Communicating professionally and in a timely manner to schedule bookings with customers and tenants
* Using in-house systems efficiently
* Effective management of engineer’s diaries ensuring that are fully utilised wherever possible
* Communication of information related to specific jobs to Engineers by email
* Escalating issues regarding the scheduling of booking to managers
* Following the complaints procedure at all times
* Supporting the successful resolution of complaints and queries through communication with customers and engineers
* Performing any other duties as reasonably requested such as general office tasks such as generating letters, photocopying and filing
The Requirements
If you’re a professional people-person who has worked in an Administrative/Office based role, we’d love to hear from you. Alternatively, if your experience is focused in retail/hospitality or the service industry and you’re looking to move into an office-based role, then please get in touch as training can be given.
Other requirements are:
* Exceptional verbal and written communication skills
* Confident and professional when speaking with people over the phone
* Highly organised and accurate to ensure all tasks completed successfully
* Flexible and able to deal with shifting priorities
* Excellent time management skills
* Competent in the use of range of software packages
* Ideally, have experience of working to targets and KPI’s
* A team player who is able to work on own initiative
Pay & Hours
The role is offered on a full-time (Mon-Fri 9am-5:30pm), permanent basis and has a starting salary of £20,670 per annum.
Important Info
Applicants will need their own mode of transport due to the remote rural location of our client’s office. Please note that the company are not accessible via public transport.
How to Apply
Please apply to Gemma Turp through our website or alternatively, via CV Library.
Non-UK Residents: Please note that unfortunately we will not be able to consider your application if you do not currently reside within the UK.
We aim to respond with specific feedback to every applicant via email within 3 working days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer so, please allow up to 5 working days for us to reply to you. If you would like feedback sooner then feel free to contact us via email and we will come back to you ASAP.
Non-UK Residents: Please note that unfortunately we will not be able to consider your application if you do not currently reside within the UK.
GDPR
Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
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