Customer Service Administrator

Customer Service Administrator required in Knaresborough, near Harrogate, North Yorkshire. Hybrid role. 

This is an excellent opportunity to work for an international company supplying environment improvement products to the facilities management industry. 

Monday to Friday 8.30 – 5.15 (45 mins for lunch). Salary, £20,400, 25 days holiday (+bank hols), Pension, Free parking, drinks etc. 

Working in a small team, the Customer Service Administrator will be responsible for responding to all incoming customer enquiries, providing technical advice on product selection, processing orders and liaising with customers and carriers on deliveries. Dealing with all incoming complaints and express of dis-satisfaction. 

Customer Service Administrator Requirements:

Basic PC, including Microsoft Office
Attention to detail and accuracy 
Ability to work under pressure and to strict deadlines
Proactive approach 
Excellent telephone manner
Use of carrier tracking systems via internet
Able to use own initiative
To work effectively as part of a team
Customer Service Administrator Role:

Obtaining Proof of Deliveries and Estimated Time of Arrivals
Dealing with customer queries
Liaising with sales, operations and accounts department
Issuing credits to accounts  
Provide support to the Operations and Sales team 
Processing of customer orders 
Provide accurate/timely communications to customers regarding their orders and enquiries 

Understanding the product ranges and delivering product advice, guiding selection and usage
Attendance at training courses
Becoming a contact for specialist technical queries

This is a great opportunity to work as a Customer Service Administrator for a growing company, offering excellent long term career prospects