We are looking for a Membership and Grants Officer to join our team

Are you a great communicator, with first-class organisational skills, and experience of using Excel and Mailchimp?

The role involves growing and supporting our membership, managing our small grants, supporting our communications work and assisting with events that combat loneliness and social isolation.

Experience of working within a membership organisation and administering grants would be helpful but training will be provided.

The Membership and Grant Officer’s role is to develop and promote the membership offer to carers, ensuring continuous growth in the numbers of members. It includes supporting communications and marketing activities across the service, including website and social media development, production & distribution of organisational and service literature.

Managing the Carers Group Grant within Carers Matter Norfolk, processing applications, facilitating carer-led panels and undertaking all administrative tasks required (communications, arranging payments, monitoring and evaluation). Delivering outreach events and activities to combat loneliness and social isolation.

Location: Norwich

Contract type: Post is offered until 30th September 2020

Salary: £19,500 to £24,400 (depending on experience) 37 hours, pro rata (£13,966 – £17,475 actual)

Hours: Part time – 26.5 hours per week

Closing date: 1 April 2019 12 noon

Contact name: Sharon Brooks on 07506 768405 or Kevin Vaughan on 01603 883812

Carers Voice Norfolk & Waveney is a partner within the Carers Matter and Better Together Norfolk service. Carers Matter is the funded county-wide support service for unpaid carers and Better Together is the funded combatting loneliness and social isolation service.

This position will be based at Voluntary Norfolk, St Clements House Colegate, 2-16 Colegate, Norwich, Norfolk, NR3 1BQ.


To apply download an application pack (link below). Please ensure that your personal statement addresses how you meet the essential criteria for the role. Only completed application forms will be considered. Applicants are asked not to attach a CV to their submitted application form, or to enclose copies of references.


Closing date: 1 April 2019 at noon.
Interview date: Friday 5 April 2019.

Required Education, Skills and Qualifications

Experience and Qualifications
Educated to A Level (Level 3) standard or equivalentCoordinating / promoting organisational events
Creating promotional material/ or supporting communication campaigns
Database management (Excel, or similar)
Creating professional social media content

Managing/administering grants
Handling confidential and sensitive information (Data Protection Act 2018 & GDPR compliance)
Using content management systems (CMS) and CRM database systems. E.g. WordPress, Charitylog
Volunteering/ working with service users / carers / lived experience of Caring
Educated to degree level in a relevant subject e.g. English, Communication, Journalism, or Social Science

Knowledge & Skills
Exemplary communication and interpersonal skills: written and verbal
Copy writing (creating accurate content tailored to target audiences, print and online)
IT Literate: use of Mailchimp (or ENewsletter software), (Microsoft Office Suite)
Ability to work under pressure, prioritising and managing conflicting workloads

Knowledge of the health and social care system / issues affecting carers and the people they care for
Ideas for increasing membership

Reliable, professional and able to work as part of a team
Diplomacy: able to handle sensitive and confidential information
Flexible and adaptable approach to tasks and work
Self-motivated: ability to work independently and show initiative

Other requirements
Occasional work during evenings and/or weekend (attending events)
Ability to travel throughout Norfolk
Current driving license and use of a car

Holiday entitlement: Starting at 25 days per annum, increasing with length of service up to 28 days per annum (pro rata for part time employees), plus designated bank holidays (pro rata for part time employees).

Pension Scheme: Contributory scheme in place

For further information about these posts please contact Sharon Brooks, Chief Officer, on 07506 768405 or at: smariabrooks@carerscouncilfornorfolk.org or Kevin Vaughan, CMN & BTN Service Manager on 01603 883812 or at kevin.vaughan@carersmatternorfolk.org

Contact name or department: Sharon Brooks
Application email address: smariabrooks@carerscouncilfornorfolk.org
Closing date: 01/04/2019