Business Support Co-ordinator (Customer Services)

Job Title – Business Support Co-ordinator

Salary – £21,000 per annum

Location – Dereham, Norfolk

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a business support co-ordinator to join their team.

The role will prmarily involve answering calls from tenants and live chat online and dealing with the enquiries accordingly. Applicants with strong experience in a customer services or call centre role would be welcomed. 

Main responsibilities of the role –

Receive works orders from customers via the telephone/email or any social platform (live chat/my account)
Identify repair works to be carried out against the scope of service.
Understanding priorities and diagnosis of jobs, to allow for efficiency.
Receive works orders from Repairs and Voids Managers in relation to void properties.
Enter and configure data using the software system and other company standard software packages including responsive and voids works.
Confidence to respectfully challenge as appropriate to effectively carry out your role.
Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
Promote in a professional and positive way the role of the Operations Centre within the company as well as our role within the sector in which we operate; be committed to and assist in the achievement of the business plan and company objectives.
Any written work, phone call handling.
Handling, clerical and administrative tasks related to the role.

Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre.Take personal responsibility for own health, safety and welfare and that of colleagues in the workplaceTake personal responsibility for seeking value for money opportunities to get service rightUnderstand and use measures to enable continuous improvementTo take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectivesAdhere to I.T Security and Data Protection Legislation

Skills and experience preferable for the role – 

 Dealing with customers/ the public by phone.

Competent with computers and a standard range of software.

Specific customer service role.

Some knowledge or experience in a property maintenance and/or technical environment.

This is a full time role 40 hours per week Mon – Friday.

2 x 15 mins break morning & afternoon with a half hour lunch.

Part-time hours will be considered.

This is a temp-perm role leading to a full time position after a satisfactory 13 weeks probationary period through ARC. 

Please apply via the link 

customer service customer service call centre call centre