Overview
Business Services Manager
Newark
About us
Duncan & Toplis are one of the largest independent firms of accountants and business advisers in the East Midlands and beyond. We are also an award-winning company, having won Professional Services Firm of the Year in 2023. We’ve a reputation for dedication, commitment and attention to detail that offers real value, meaning we’re recognised by many as their trusted adviser.
Operating from a network of 11 locations across Lincolnshire, Nottinghamshire and Leicestershire, our services include accountancy, tax and business advice, audit, marketing and sales, payroll, wealth management, legal and probate, IT solutions, and support for international trade.
Our team includes more than 450 talented individuals who work together to support in the region of 12,000 businesses and individuals. We take great pride in being a trusted partner to our clients, helping them to achieve their goals through services that are tailored to their needs.
We’re continually working to promote and sustain a culture where everyone feels they’re part of a single, unified team. With a service-line focused structure, team members are more clearly recognised for their skills and fields of expertise wherever they’re based.
We are also a proud member of Kreston Global which provides Duncan & Toplis with a level of diversity and reach that is fundamental to the international service we deliver to our clients as well as enhancing the opportunities we can offer our team.
Putting our people and clients first, we are on a mission to be the firm that clients always choose to work with and where talented people belong.
Our Business Services team is seeking an experience Business Services Manager, in our Newark office. This role will be instrumental in providing expert advice and managing a full portfolio to the highest standard using knowledge and skills to add measurable value to the client experience, as well as managing and developing team members, including conducting performance reviews and the setting of clear objectives.
Your responsibilities
Here’s a bit more on what you can expect to be doing day-to-day:
- Interacting with various clients on a daily basis at several levels, to identify the more complex problems faced by clients and provide viable solutions for them. You will act as the primary contact for clients, taking overall responsibility for client relationship management.
- Recognition as a technical expert, both internally and externally, within your respective field(s), utilising opportunities to share knowledge and expertise to increase overall performance.
- Working closely with other directors/managers of the team for individual client assignments, ensuring that they are well informed and receive regular updates on progress, along with identifying and escalating any issues as necessary.
- Building a network of potential new clients in order to identify new business opportunities (e.g., active participation within funnels or similar marketing initiatives).
- Developing relationships with new and existing clients, to identify opportunities to sell all the company’s services, pitch for new business opportunities and create tender documents.
About you
We think you’ll need the following experience and qualifications to succeed in the role:
- Accounting industry, or Practice experience is mandatory
- People management
- Effective management of client lock up – budgets/billing/debtors
- Time management of work in progress
- Business development
- People management experience
- Advisory skills
- Strong communication and interpersonal skills
- You are based in the east midlands, can commute to our Newark office
Our offer
At Duncan & Toplis we offer flexible working arrangements through our flexible working policy ‘How we work’. You can read more about How we work here
As part of our benefits package, we also offer mental health support, time to volunteer for charitable work, and a discretionary Christmas bonus. These are just some of the perks of working at Duncan & Toplis.
Does this sound like the culture you’d love to be a part of? If so, get in touch!
Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Duncan & Toplis, we are committed to offer equal employment opportunities regardless of race, colour, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, marital or parental status, disability, or other class protected by applicable law.
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