Overview

Receptionist
Richmond Villages
Richmond Wood Norton, Evesham Rd, Wood Norton, Evesham WR11 4TY
16 hours – £8.76 per hour

Providing more than just retirement living. Richmond Village offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. As a Receptionist at Wood Norton, you’ll ensure all callers and visitors are greeted in a professional manner and provide ongoing administrative support to the Administrator and Village Manager.

Working hours and salary
16 hours – £8.76 per hour

What your typical day involves
Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
Answering incoming calls to the village reception, directing calls as appropriate and ensuring messages are relayed
Dealing with queries from residents – reporting these as required
Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
Ensuring the display information board is kept up to date
Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
Maintaining and updating records such as master copy forms, room status reports and Village residents list
Who we’re looking for

With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

What’s in it for you?

Comprehensive induction, on-going training and development, access to internal apprenticeship schemes
Your DBS Check (£44) paid for
Access to Wagestream – an app-based service that offers you the choice to be in control of when you access your earnings*
NEST workplace pension, life assurance & bereavement support
28 days annual leave (inclusive of statutory bank holidays)
Hot meal provided on a 12-hour shift
Refer a friend bonus scheme
Uniform provided
Health & wellbeing tools; including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
Shopping Discounts (via Xexec)
Cash plan (after 2 years’ service) giving you the ability to claim on more everyday items such as dental, optical and private prescriptions.
Free flu vaccine
*Only available to permanent employees where HealthRoster is used.

Who we are

Wood Norton is a stunning example of how beautiful and welcoming a care home can be. This is more than just a care home; the wider village amenities make this a thriving and inclusive community for all. With handsomely presented and professionally designed interiors, Wood Norton offers nursing and residential-dementia care.
For over 20 years Richmond have been at the forefront of luxury retirement living. We’re proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their ‘zest for life’.