Bertram Group has a number of great opportunities within our thriving Customer Service department. This fantastic role joins a committed team, dedicated to offering the best possible service to our customers.

These roles are offered on a fixed term contract until January 2020.

What will you do?

Provide a professional and efficient first point of contact for our customers
Predominantly responding to email enquiries however, telephone enquiries will also be received.
Actively support the delivery of excellent Customer Service KPI’s
Inform customers of delivery and/or business updates and changes as and when required

Who are we looking for?

·         Previous experience in a busy customer service/account management role

·         Excellent IT skills with knowledge of MS Office, particularly Word and Excel

·         Experience of using social media and conducting internet research

·         Able to prioritise and respond to customer enquiries effectively

·         Outstanding communication at all levels

·         Ability to work accurately under pressure


Our Values

Bertram Group places a great deal of importance on the way we work with our customers and as a values based employer, recruit colleagues who demonstrate accountability, are supportive and who listen to others. We are a high performing, customer first organisation with a passion for our products and brand.


Bertram group reserves the right to close this vacancy early so we recommend you apply at your earliest convenience. If you do not hear from us within 14 days of the date you apply, please assume your application has not been successful.

Bertram Group collects and processes personal data belonging to anyone engaged by the Company for service i.e. job applicants, employees, workers, contractors, volunteers, interns, apprentices. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. You may request a copy of our Privacy Notice for further information and to understand and execute your rights.

Application email address: recruitment@bertrams.com

To apply for this job email your details to recruitment@bertrams.com.