Overview

We’re looking for a driven, dynamic and creative individual to join our frontline leadership team as our Group Protection Team Leader.

You would be joining our Administration Leadership Team, who collectively support a team of approximately 115. As a Leader within Group Protection you would also form part of our wider Leadership community that spans our entire customer journey, ensuring that we provide consistently exceptional service irrespective of function.

Group Protection’s purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.

Your can-do attitude and dedication to delivery will ensure that as well as providing exceptional leadership, you will enhance your understanding of our products, systems and customers, empowering yourself and your team to execute with relentless focus and efficiency.

If you have a passion for customer service and colleague development, we would love to hear from you!

Please note – during the pandemic, we have accelerated our approach to ‘smart working’ and most of our team are currently operating remotely.  This is likely to continue to some degree for the foreseeable future, so experience of managing, galvanising and optimising remote-working or virtual teams would be a huge advantage.

What will you do in this role?

Leading by example, setting targets and motivating team members to ensure they consistently deliver outstanding service
Supporting development of team members, removing barriers, monitoring performance, providing constructive feedback, creating progress plans and challenging them to drive continuous improvement for our customers
Adapting to challenges and promoting change agility and positivity within your team
Designing and embedding optimal processes (where required) and ensuring the team adhere to these for the benefit of the customer and business
Driving the business forward by proving a clear line of sight between high-level business objectives and the day-to-day work of your team – helping them recognise how they contribute and influence our collective success
Influencing tactical and strategic outcomes through effective implementation of business decisions
Protecting customers and Aviva by ensuring adherence to our regulatory and legislative obligations and to our risk framework
Collaborating across the leadership community; utilising influence, stakeholder management and strong interpersonal skills to build trusting relationships and organisational success

What skills and experience would be best for this job?

Proven record of strong leadership – remote working leadership experience would be advantageous but not essential
Adept at building high performing teams, driving performance development and inspiring through role modelling success
Strong communication and collaboration skills including influencing stakeholders, building networks and peer coaching
Excellent change agility and resilience, with a passion for continuous improvement
Aptitude to develop a deep understanding of the business areas key processes, controls and risks
Ability to effectively utilise data to make well informed business decisions
Capable decision maker with the ability to approach challenges objectively
Adaptable with aptitude for rapid-skill development and willingness to invest in personal development

What will you get for this role?

Salary up to £35,750 depending on skills, experience and qualifications
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (Some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We always ‘Care More’. It’s our thing. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Just send us an email once you’ve applied stating that you have a disclosed disability and we’ll make sure we interview you.

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