Overview

Your new company
A financial services organisation is recruiting a permanent Customer Service Assistant to provide excellent customer service to their customers, including administration and support services. This role is based in Belfast city centre.
Your new role
In your new role as an administrator, your responsibilities will include, but not be limited to the following:

  • To work within the Society’s Mortgage Support Services Team to provide an excellent service to customers who are applying to the Society for mortgage funding, directly or through a mortgage broker
  • This role includes customer support, dealing with solicitors and valuers, preparation of mortgage accounts to release funds, instructing valuers, amendments to current mortgage accounts through the company’s core system, production and issue of customer letters, product switch administration, various mortgage administration and processing tasks;
  • Providing excellent customer support through communication with key customers, processing and administration of service requests, which may include, but not exclusively:
  • Recording Title Deeds on a Deeds’ management system, Deeds processes and enquiries, maintenance and storage of Deeds, maintenance of records for marriages/deaths, transfer of land requests;
  • Making arrangements to pay, processing monthly payments, dealing with solicitors, dealing with third parties and to carry out various administration duties involved in the collection of outstanding mortgage payments
  • Mortgage account amendments, Direct Debit set-ups, redemption quotations, capital repayments, product set up, account administration and issue of Society communications
  • The role will involve dealing regularly with customer enquiries, solicitors, insurance providers, mortgage brokers and working closely with our branch teams and management, through multichannel communication. The role will provide ongoing customer support service to our customers who engage through our online portal.

What you’ll need to succeed
In order to be considered for this administration role, you will have the following:

  • Excellent interpersonal and communication skills with the ability to build effective relationships and engage with key stakeholders
  • High degree of accuracy of data input and attention to detail
  • 2 year’s customer service experience
  • Strong MS Office and IT skills
  • Strong organisational skills demonstrating your ability to prioritise and manage your workload whilst using your own initiative
  • 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
  • Candidates with previous experience working in a financial environment and telephony experience will be given preference in this role

What you’ll get in return

  • Hybrid working model
  • Annual KPI Bonus Scheme
  • Excellent pension with up to 20% employer pension contribution
  • Life Assurance Scheme
  • Group Income Protection
  • Health cash plan for money back on dental, optical costs etc
  • Generous holidays – 25 days plus up to 12 Bank Holidays
  • Day off for your birthday
  • Holiday purchase scheme
  • Opportunity to gain great exposure in a supportive environment
  • Excellent training and volunteering opportunities

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.

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This job was originally posted as: https://thecareerwallet.com/stats/track/MTUyODE1ODk0Mi18LTE0NS18LTcw

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