1st Line Support Technician

Do you have previous experience in 1st line support?
Job Title: 1st Line Support Technician
Location: Outskirts of Saffron Walden
Salary: £20,000p.a – £25,000p.a
Contract Type: Permanent, Full time
Benefits: Bonus scheme, (company & personal), pension, employee discount scheme
Hours: Shift based (3 week rotation) – 08:00am – 04:30pm , 09:00am – 05:30pm, 3:30pm – 12:00am (work from home on the late shift)
Sector: IT & Scientific
Due to continuous growth an opportunity has arisen for a permanent, full time 1st Line Support Technician for a company located in Saffron Walden Essex. You will deal with front line enquiries via email, telephone, live chat and Zendesk
As the 1st Line Support Technician you will be responsible for:
* 1st Line Support for customer enquiries
* Assisting customers via Live Chat
* Handling telephone and email enquiries escalating to 2nd Line when required
* Communicating issues with other teams and logging tasks
* Troubleshooting basic issues of company platform.
An ideal candidate for the 1st Line Support Technician will have:
* A strong skill-set covering PC hardware, Windows platform and application support
* Excellent verbal & written communication.
Experience using ticketing platforms, software testing and documentation as well as experience using remote access software will be advantageous.
Ideally you will have experience within a similar position. Interviews will take place on the outskirts of Saffron Walden, following a registration process by PureKat Consultancy Ltd. If we have not responded to your application within 3-5 days, unfortunately you have not been successful on this occasion, but please feel free to contact us for other opportunities. PureKat Consultancy is acting as an Employment Agency for permanent vacancies and an Employment Business for temporary vacancies